«KROK» University promoted the Program via Facebook, dissemination channels of «KROK» University Alumni Association (that was developed within Tempus EANET project), within the University students and staff, through advertising channels of «KROK» University and KROK Business School. The page about the program was created on the website of KROK Business School in 3 languages – Ukrainian, English and Russian. Presentation of MDP in Mediation was made together with presentation of other programs of BSK at open days. Those who were interested in the program, filled the application form through the website of KROK Business School. As a result, 60 applications were received.

The Importance of Mediation for Society was stressed in the frameworks of advertising campaign:

The purpose of Mediation and Conflict Management is to resolve the dispute peacefully and promote mutual understanding at the social, organizational, legal and political levels.

Conflicts are an integral part of life and this is normal. To resolve and manage conflicts and disputes, an effective mechanism such as mediation was invented. Mediation arises due to the need to resolve personal, relational, structural and cultural conflicts that arise in social, business and private settings.

In recent years, there has been a significant increase in demand for mediators to resolve conflicts in the public arena, and the demand in mediation of private sector companies and organizations has been increasing recently.

Mediation as a Profession was explained:

• Qualified and trained mediators can play an important role in resolving disputes between people and organizations.
• Mediators are involved in many institutions and organizations. Mediators can apply to courts, government agencies, business structures, public organizations, as well as in such areas as education, health, labor relations, project management, customer service, politics, insurance and sales, banking activities and others.
• The mediator may be in demand in any organization. Professionals in the field of organizational development, human resources, law, and criminal justice may be interested in developing skills and competencies that provide the Master's program in Mediation and Conflict Management.

KROK received more than 60 applications, 30 applicants participated in the application process, that included computer tests, interview with Admission Committee, that consisted of representatives of management and law departments, members of MEDIATS team. The following requirements were announced for candidates to apply for the program:

• Higher education: Bachelor, Master
• Emotionally mature personality
• Motivation for acquiring knowledge about alternative dispute resolution and problem-solving methods using interdisciplinary approaches
• The desire to develop in the field of mediation and related areas
• English proficiency at upper intermediate level
• The following procedure of applying was announced:
• Fill in the application form.
• Write an essay 1-2 pages on "My expectations and why mediation is important".
• Provide a complete package of documents - a passport, education documents, photos and more.
• Professional resume.

After submitting a package of documents, candidates for the program were tested and interviewed with members of the Admission Committee.

Candidates were enlisted on a competitive basis.

On the basis of the results of tests and interview 18 students were enrolled and are being trained now.

The program administrator was appointed, the lesson schedule for the 1,5 year was prepared, the organizational meetings with lecturers were held. In the conditions of coronavirus outbreak the classes are organized online via zoom.

The monitoring of quality of educational process is organized regularly, the students fill in the questionnaire on each course, consisting of 10 questions. The results show, that the level of content of students is 4,8 points out of 5.

Academic staff of the Program issued the series of publications in media, that will be reflected in details within WP 6.

The structure of the program:

1 year of study generates general, professional and practical knowledge, skills and competences.

• The mediator is like a profession
• Psychology of development, conflicts and their solution
• Communication, negotiation and emotional competence
• Coaching and Facilitation

2 years of training - specialized training and work on the graduation project. Students choose a specialization and perform a diploma thesis.

In the frameworks of training the internship in the Netherlands, Spain or Latvia is envisaged.

Mediation in various spheres of activity

• Judicial Mediation
• Mediation in Civil Disputes
• International Commercial Arbitration
• Mediation in labor disputes
• Mediation in family matters
• Mediation in the Sphere of Intellectual Property
• Business Mediation
• Mediation in environmental disputes or in environmental use
• Mediation in commercial disputes
• Mediation in non-governmental organizations

INSTRUCTORS of the Program (5 of them underwent trainings, organized within the project):

• Oksana Siedashova
• Svitlana Stadnyk
• Anna Zubachova
• Angela Krichina
• Oksana Demchenko
• Halyna Sasyn
• Oleh Tryboi
• Anastasiіa Shtaneva
• Inna Dolіanovska

During the project implementation the following number of intakes was implemented, that proves the sustainability of the program implementation:

KROK – 4 intakes with 48 students and 26 alumni

Feedback from students of the program

2-week internships were organized for students of mediation programs. The students were equipped with more theoretical information, they did a lot of practical activities under the guidance of the experienced trainers. After completion of the internships, the students received the certificates.

5-27 October 2021, students of the mediation programs took part in a two-week internship at the UCAM Catholic University of Murcia.

The internship included training with practical cases. But the "highlight" was the mediation simulations conducted in specialized classrooms, which look as if it is the office of a professional mediator!

The students have taken such courses as: "Corporate diplomacy, strategy and tools of mediation", "Criminal mediation", "Negotiation technologies", "Commercial law and ADR", "International mediation", "Family mediation" and even tried themselves in virtual reality during the lecture "Simulation experience in virtual reality ”and this is only part of the material that has been studied!

Every day, the group had the opportunity to communicate with professors of management and law from UCAM, as well as with practising mediators from Madrid, Murcia or even the United Kingdom.

1-14 November 2021 internship for students from MEDIATS Partner countries was organized at Netherlands Business Academy, in Dordrecht, the Netherlands. After the completion of the 2-week course the participants received Certificates.

Throughout the program, the trainers emphasized that the main skill of a mediator is a neutral position and not imposing one's point of view on the parties. Also, trainers who are practicing mediators revealed the main secrets of mediation.

The participants from Ukraine, Azerbaijan and Georgia had a great experience and understanding that mediation has become a part of their lives, because it is more about conflict resolution, it is about the quality of communication and the climate in society.

• Number of students form KROK who underwent internship at UCAM: 7
• Number of students form KROK who underwent internship at NLBA: 8

WP 3.4. Evaluation, reports

1. Non-governmental association « Mediation Federation of Ukraine » (NGA «MFU»)

KROK, as private HEI, registers non-governmental association « Mediation Federation of Ukraine » (NGA «MFU»), and other Ukrainian HEIs join it by signing memorandums of cooperation.

The team of Ukrainian HEIs are adjusting the Statute of the Federation.

By clicking you will find the names of the articles of the Statute, with the detailed description to some of them.

2. The International Mediation Center (IMC) began its work in October 2020. The prerequisite for the creation of the center was the experience of the KROK Business School team participating in the EU international project Erasmus + MEDIATS, which is designed to help educational institutions become key players in facilitating mediation processes in Azerbaijan, Georgia and Ukraine to strengthen democracy and objectively solve problems by acquiring the best European practices

Thanks to its participation in the project, the KROK Business School launched a master's program "Mediation and Conflict Management" and began its implementation, established partnerships with organizations developing mediation in Kazakhstan, Kyrgyzstan and Belarus, organized online conferences and other events to develop a culture of mediation in Ukraine.

The aim of the International Mediation Center is:

• development of mediation as a type of activity for solving problems in various fields, such as commercial, labor mediation using non-violent communication,
• exchange of experience with international partners, conducting research in mediation,
• provision of training and certification services for the training of professional mediators;
• maintaining a register of mediators;

KROK Business School invites partners to cooperate for joint research, creation of promising projects involving the popularization and development of mediation, the formation of a culture of dialogue, the training of qualified mediators for different countries and tasks.

3.KROK is the member of International Mediation Register.

IRM-register is the international platform for mediators. The register sets a standard for master education and also lists the several levels of mediators. Therefore the register is the international standard to mediation that makes it possible for mediators to be recognized at their own level. The purpose of the IRM is to have an international standard that matches the international development of professionalization of the education.

The board is a representation of the international mediation community.

• Chairman is Prof. dr.h.c. Jan van Zwieten RI,RA,RO,IRM
• Vice-chairman is Adj. Prof. Frank Laney, J.D

Board members:

• Prof. María Méndez Rocasolano PhD, lecturer of UCAM
• Adi Gavrila PhD
• Elena Koltsaki PhD., MSc, LLM, MBA

MEDIATS partners and also Karaganda Buketov University (Kazakhstan), Fan S Noli University , Universiteti LUARASI (Albania), West Ukrainian National University (Ukraine) joined IRM as Participating universities. IRM is open for cooperation to all types of organizations working with mediation and also for the individual mediators.

Participating universities, institutions

The last ten years mediation has proven its effectiveness in many countries. The popularity increased over the years in many countries. It started in the United States and the United Kingdom, but soon found its way to the rest of Europe, and now all over the world. But the increasing number of mediators all around the world makes it more difficult to recognize the level and the quality of the mediator. So with the growth of the profession also the topic of more standardized education and qualification became important.

As for the education the professionalization means that more and more the universities take over in regular bachelor and master programs. For many years to become a mediator it was enough to just follow a short course in addition to any bachelor or master. But now we see that it is needed to do much more.

The IRM is the international register where people with a master degree in mediation can register. This is the highest level of certification and will give you the right to add “IRM” (international registered master in mediation) to your name . Also the register hosts all other levels of mediators.

The register is an independent body with a board of international top mediators.

Accreditation of mediators and universities

The register accredits both mediators and universities. The assessments in all countries are conducted by a local representative body that will work in cooperation with the universities. Also there will be cooperation with the local associations for mediation. Mediators and universities can use the enrollment form from this website.

Entry requirements

The mediator who successfully finished a master program and passed the assessment is allowed to enroll to the highest level of the register. All other mediators can also subscribe and will be enlisted according to their level. There are four levels:

1. International Registered Master in Mediation (Master title and passed the assessment)
2. International Certified Mediator (basic course and passed the assessment)
3. International Counselor in Mediation (basic course and not passed the assessment at the highest level)
4. International Ambassador in Mediation (basic course without assessment)

By being in the IRM register consumers will be able to locate you and have a clear understanding of your level of competence.

Rules & Regulations

To maintain a high standard for all IRM Mediators the following rules & regulations apply.